Cut@Home Frequently Asked Questions

CALL US @ 801-553-2256

FREQUENTLY ASKED QUESTIONS:

I did not get my coupon email. (See next questions for AOL users)

MAKE SURE YOU SPAM BLOCKING IF TURNED OFF to receive emails from info@cutathome.com. Then check in your spam or bulk email folder. If the email is not in there then unfortunately some email providers such as AOL automatically spam the email for you. For this purpose we have made it so you can check the VIP coupon emails right in your cut@home account. Login to your account at http://www.ucutathome.com/login.php and if your information is updated you will see at the top by order history/downloads a tab that says, "VIP EMAILS". Click on it and you will be able to view the most recent coupon emails.

I am an AOL user, and I canâ€™t read any of the newsletters I signed up for.

Versions 4.0 and 5.0 of the AOL mail program donâ€™t fully support "HTML" e-mail nor does AOL allow you to read "HTML" e-mail from the web. In order to read our newsletters in the proper format, it is necessary for you to upgrade to AOLâ€™s new, fully HTML-compatible version 6.0 or higher. This upgrade is free from AOL, and only takes a few minutes to complete. To upgrade to a new version of AOL, go to http://www.aol.com and enter the keyword "Upgrade."

I use AOL, and I havenâ€™t been receiving any of the newsletters I signed up for.

All of cutathome.comâ€™s newsletters are graphically-enhanced. If you have AOLâ€™s "Mail Controls" set on your AOL account to block any e-mail containing graphics, our newsletters will not come through to your in-box. To deactivate this filter, go to the keyword "Mail Controls" on AOL and follow the simple instructions. Once this filter is removed from your AOL e-mail account, you should start receiving the newsletters in your in-box.

I get my coupon the first month I sign up, but I have not got it since.

Unfortunately this is an issue dealing with the SPAM filters from your email provider. It happens most commonly with AOL customers. MAKE SURE YOUR SPAM BLOCKING IS TURNED OFF to receive emails from info@cutathome.com. Then if that does not work you can try adding info@cutathome.com to you address book. This will put the email address on a white list. If this does not work then you can check the VIP coupon emails right in your cut@home account. Login to your account at http://www.ucutathome.com/login.php and if your information is updated you will see at the top by order history/downloads a tab that says, "VIP EMAILS". Click on it and you will be able to view the most recent coupon emails.

I placed my order and my coupon was not applied. OR I tried placing my order and put the coupon in the box and clicked "update cart with coupon" and it did NOT show my discount.

This usually can mean one of two things. First it means that the coupon entered is the wrong coupon code. Second if you are sure you are entering the coupon right, then it means you have not logged into your account. You must be logged as a VIP for the coupon to give you your discount. If you only registered for a cut@home account, but did not check the box to be a VIP then it will NOT work.

I entered my coupon code, then used the back order to correct something on my order. When I placed my order, the discount was not applied. What happened?

When you use the back button for whatever reason or navigate away from the checkout page, the code still shows in the box, however, it is no longer applied. This is set up as a protection to make sure dishonest people donâ€™t misuse the coupon and apply it to more than one item. You will need to reapply your coupon by either entering the code again (if it not in the box) and clicking update cart with coupon, or if the code is still in the box just enter "update cart with coupon" after you enter the code in the box.

What products can my coupon be used on?

The Cut@Home VIP coupon is worth 40% off one My Mindâ€™s Eye kit, Spellbinders or Boss Kut product, excluding the Spellbinders Wizard. It is also valid on any Quickutz products usually two weeks out of the month, excluding the Revolution, the Silhouette and the 2008 Gift Sets. It is NOT VALID on any Provocraft, Inspired Crafts, Copic Markers, Robins Nest, Scor Pal, Accucut, EK Success, Crop-a-diles, Slice Products, Basic Grey and Die Cuts With a View. It is also not valid on any clearance or sales items. The 40% is taken off ONE ITEM. The discount is applied to the highest RETAIL price of the most expensive valid item in your cart. The discount may be used on one item, once per month and one per household. If you are logged into your account and shopping it will tell you under the product (no vip coupon allowed).

I forgot my password. How can I retrieve it?

You may click on this link:

http://www.ucutathome.com/getpword.php and then type in your email address and click "send me my password". Make sure your email address you put in is the same email address you used to sign up for a cut@home account. If that doesnâ€™t work, then email us at info@cutathome.com and ask us to email your password to you.

I keep requesting my password and it is not being sent to me.

Unfortunately we see this happen from time to time especially with AOL customers. Please contact our office at info@cutathome.com or by calling us at 801-553-2256 and we will issue you a new password and then you may login to your account and change it to what you wish.

How do I change my password?

You will need your current password. If you have requested it and have not received an email with your password, please contact our office and we will provide you with a temporary password OR you can email us what you would like your password to be and we can reset it for you. Once you have a password you will need to access your CAH account. Go to our home page, then click on "shop online." Then click on "login" and login with the same email address you signed up with as a VIP, and your current password. You will know you are logged in when you are greeted by name. Then click on "My Account". The password box is at the bottom of the billing information on the right hand column. It will not ask for your current password. Just type your new password in the box and update your account.

I only want one die. Is there a cheaper way to ship it?

Yes. We will ship ONE die or accessory first class for $3.20. This only applies for orders in the United States. You will need to go ahead and place your order the usual way, then put a note in the order comments section you want your die shipped first class. This is only for ONE die.

Can I use my VIP coupon on an item that says "no standard coupons allowed"?

Yes. The VIP coupon is NOT a standard coupon.

Why isnâ€™t my order in my order history?

If you order is not in your order history, you were not signed into your account when you placed your order. Only orders placed through your CAH account will show up in your order history.

Can I use my PayPal account to pay for a purchase?

Right now we DO NOT accept Paypal. The reason being is Paypal immediately authorizes your card upon purchase. So if a customer was to make a mistake on their order, or we adjust shipping to save you money, we would have to go in and refund money to your card. Basically we look at every order and make changes where needed. Also we only charge your card when order is shipped, which we enforce this and think it is important.

How can I tell if an item I want is back ordered?

Back order status is blinking in the product description if it is available. Sometimes the manufacturers donâ€™t tell us an item is back ordered until we receive our shipment and notice it is not in there. When we call about it is when we find out it is back ordered. If your item does say it is back ordered, then check on our blog to see to see if we have any updates.

How do I use my store credit?

To use your store credit, please write a note in the order comments section of the order you would like to use the store credit. Reference the order number the credit was issued on. Store credit can only be used on product, not on shipping or tax. After the order is received, we apply the store credit and send you a confirmation with your new total. At this time, we do not have a way for you to access or check on your store credit. We urge you to use your store credit within 30 days.

Do you ship Internationally?

YES we do ship International and have some of the LOWEST shipping costs for International customers in the industry! Please CLICK HERE to see our Shipping policies under " International Rates "

What is your return policy?

All returns must be in original package and unused and returned to CAH within 30 days of delivery. If you still have the original packing slip, please write the reason for the return on the packing slip and send the return to CAH. Upon receipt of the return, a store credit will be issued to be used within 30 days. We do not reimburse for postage. A 25% restocking fee applies to some items. Special orders are nonrefundable.

What is your exchange policy?

To exchange your product for something else, the item must be unused and in the original package. If you still have the original packing slip, please write the item you would like to exchange it with on the packing slip and return the item to CAH. We will rebill your credit card for the postage to ship out the new item. Special orders are not eligible for exchanges.

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