| Giving Back |
Cut@Home has chosen "Operation Write Home" as our current charity. They make handmade cards for deployed heroes to keep in touch with their loved ones at home!
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Shipping Policy
Cut@Home is located in the epicenter of the crafting industry - Utah! We are a small, (yet fast growing!) family owned company nestled in the beautiful Wasatch Mountains southeast of Salt Lake City. We are open Monday-Friday, 10am-2pm, MST. We answer all emails within 24-48 business hours. Se habla Espanol!
SHIPPING: We ship from Sandy, Utah, USA, by USPS or UPS. We ask that customers allow 2-14 days for shipping. This varies due to product availability. The inventory we have onsite varies, and ships within 24-48 hours. If the inventory is not onsite, we can usually rely on our manufacturers to ship the product to us in 3-7 days. We will ship it to you as soon as we have it. If it is not shipping in 48 hours, then we are waiting for our product to arrive from the manufacturer. Please note we are not responsible for a product being back ordered by the manufacturer. Back orders can take anywhere between 1-4 weeks. The back order status can be found in the product description, the subcategory description and our blog. Out of stock items can take up to three months. Even though you can shop our store 24/7, please remember we are only open during normal business hours Monday-Friday 10am-2pm MST.
If one or more of the items in your order are awaiting shipment, we will wait for all the items to arrive before shipping. We will only split the shipment unless requested. We do not pay for any additional shipping costs if you choose to split your shipment. If you would like an estimate on how much more it would cost to split your shipment, please contact our office.
We regret to inform you that Cut@Home is not responsible and will not replace any orders that are lost, misplaced, stolen or damaged. Your tracking number is proof your package was shipped. Once it leaves our office, it is in the hands of the carrier. Any claims made are the responsibility of the customer. We do not insure our shipments or ship anything with delivery confirmation. You have the option to purchase these if you would like. Please make a note in the order comments section if you would like to do so. While we have a very high success rate of packages being delivered safely, there is always an element of risk when ordering anything through the mail. We do not require signatures upon delivery, so if you would like to
purchase this option, please make a note in the order comments section.
By placing your order with us you are assuming this risk and will not hold Cut@Home liable should your package not arrive. We do not accept postage due items. Tracking numbers are supplied with most shipping notices. For our International customers: although USPS does provide tracking numbers, please be aware your
package is only tracked to the U.S border. USPS will not track your
package overseas unless you choose to ship your order by Express.
Cut@Home reserves the right to ship your order at the safest and cheapest rate possible.
DOMESTIC RATES: We ship what we can in a USPS flat rate envelope for $6.30. If your order needs to be shipped in a box, we will ship it by USPS flat rate box for $11.70 or Priority. For heavier items (like machines) we have found UPS to have the best rates. These prices include a handling cost on each order of $1.50 to cover the cost of the box, tape, packing materials, labels, paper, etc., plus the gas to drive to the post office. As of June 11, 2010 we will ship most orders first class for $3.20 if your order weighs 13 ounces or less. This only
applies for orders in the continental United States and if your item does not have to be packaged in a box. You will need to go ahead and
place your order the usual way, then we will make the adjustments and email you your new total. Any customer is welcome to pick up their order and save on shipping costs. Please make note of it in the order comments section.
INTERNATIONAL RATES: We ship what we can in a USPS flat rate envelope for $14.30. Shipping to Canada in a USPS flat rate envelope is $12.30. If your order needs to be shipped in a box, we will use what is available for your country through the USPS. Shipping costs are determined by weight and size of box. Most boxes can be shipped between $30.00 and $35.00. Die-cutting machines weigh more and can cost up to $50.00 or more. To keep shipping costs down we suggest you try and keep your product
small enough to fit in a flat rate envelope. Sometimes multiple orders
are cheaper than paying the duty and shipping on one big order.
Please note the shipping on all international orders may be an estimate only. Sometimes we are unable to fit everything you ordered in a flat rate envelope even though that is the quote the website gave you. If this happens we will inform you of the adjustment to your shipping costs. If
you plan on visiting the United States you may also have your item
shipped to a proper U.S. address. Please allow plenty of time for
shipping. We suggest you place your order 1-2 months before you are due
to arrive. International orders can take from 4-6 weeks to arrive, although our experience has shown it is usually two weeks. If it has been over three weeks and your package has still not arrived, please check with your local customs office. It may be held up in Customs and they have been trying to contact you. It can take up to three months for your order to be returned to us by USPS.
FOR OUR INTERNATIONAL CUSTOMERS: We welcome you and are excited to be able to provide you with the same deals as our domestic customers. Cut@Home abides by all national and international laws. We DO NOT pay Customs, Duties or VAT on any product purchased through our website. These charges are not included in the USD price of our products. All our prices are listed in foreign currencies for viewing ONLY so that you do not have to use another resource to calculate the cost of your purchase in your local currency. However, once you proceed to the "checkout page" for final review and to submit payment for your order, the total will be in U.S. dollars. All major credit cards are accepted.
GBP - British Pound Sterling (VAT included in price displayed)
AUD - Australian Dollar
EUR - Euro
CAD - Canadian Dollar
Please Note: The VAT is displayed only on the British Pound Sterling (GBP).
It is the sole responsibility of the customer to find out the laws in your own country and to pay all custom charges, duties or VAT. We will not falsify the customs document. We are also not responsible for providing you with information regarding the EXACT exchange rates. All currency prices listed above are only estimates. Click on link to view International Refund & Exchange Policy.
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